- You will find below the answers to the most frequently asked questions. For any other questions, please send us an email to: email@example.com
- - Are my files safe?
- - How do you guaranty the confidentiality of my files?
- - Can I easily share a file ?
- - What is the download/upload speed?
- - Can I have more than 250GB?
- - Can I install DotSpirit Backup and NetDrive (S:) on multiple computers?
- - Can I access my DotSpirit account from the Finder under Mac OS X?
- - Should I pay for the first month of use ?
- - How do I unsubscribe?
- - Can I pay by credit/debit card?
- - Can I pay by bank transfer?
- - Do you offer a sponsorship program?
ARE MY FILES SAFE ?
In order to ensure an availability of 99.95% (less than 22 minutes of downtime per month), our servers are located in one of the largest and most advanced Data Centre in Europe. Our servers are equipped with the following equipment:
- Backed-up power supplies
- Redundant cooling
- Redundant networks
In addition, our servers are set up for full redundancy (RAID 5), which makes a real time backup of your files. No files can be lost even in the unlikely event of a hardware failure.
HOW DO YOU GUARANTY THE CONFIDENTIALITY OF MY FILES ?
With our fully secure web interface, your login and your files are not transmitted in clear over the Internet, but encrypted using SSL 256 bits. The confidentiality of your password and all your files on DotSpirit is guaranteed.
In addition, to protect your privacy, DotSpirit Backup allows you to automatically encrypt your files before transferring them via FTP to our servers. Since your password is never transmitted, not even DotSpirit personnel can access your encrypted files.
CAN I EASILY SHARE A FILE ?
Yes - Each file has a "direct download link." Email this link to the person of your choice, and he will be able to download the file directly without having to subscribe to DotSpirit.
CAN I HAVE MORE THAN 250GB ?
Yes, it is possible to add space to your account.
If you want more than 250GB (up to 20TB), please contact us by email at firstname.lastname@example.org so we can make you a personalised offer.
CAN I INSTALL DOTSPIRIT BACKUP AND NETDRIVE (S:) ON MULTIPLE COMPUTERS?
Yes, when subscribing to a FTP Drive or a Pro Drive account, you can install DotSpirit Backup and NetDrive (S:) on as many computers as you want.
CAN I ACCESS MY DOTSPISRIT ACCOUNT FROM THE FINDER UNDER MAC OS X ?
Currently DotSpirit NetDrive (S:) is compatible with Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7 and Windows 8 (32-bit & 64-bit).
However, our offers FTP Pro and Drive Drive are compatible with Transmit to connect DotSpirit as a local drive under Mac OS X.
HOW DO I UNSUBSCRIBE ?
If you want to cancel your DotSpirit account, simply cancel your monthly payment from the Paypal site, and we'll do the rest.
If you cancel within 30 days following registration, nothing will be charged on your Paypal account.
CAN I PAY BY CREDIT/DEBIT CARD ?
Yes - We use PAYPAL for our secured online payments. PAYPAL is the global leader in secured payments over the Internet.
Creating a PayPal account during the payment phase is optional (but recommended).